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Online System Upgrade - Update - April 13th, 2011 |
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***UPDATED NOTICE***
YOU MAY NOW BEGIN YOUR SETUP AND TRAINING ON OUR NEW ONLINE ORDERING SITE.
*NOTE: THIS SITE IS FOR SETUP AND TRAINING PURPOSES ONLY, DO NOT PLACE ANY "LIVE QUOTES OR ORDERS" ON THIS SITE AT THIS TIME.
ANY QUOTES OR ORDERS ENTERED OR "SENT TO FABRICATOR" WILL BE ERASED WHEN THIS SITE BECOMES FULLY ACTIVE*
A FEW WEEKS AGO, WE INFORMED YOU THAT WE WILL BE MAKING MODIFICATIONS TO BETTER SERVE YOUR NEEDS AND IMPROVE YOUR ONLINE
EXPERIENCE WITH US. PLEASE BEGIN YOUR PREPARATIONS FOR THIS CONVERSION SCHEDULED FOR MONDAY, APRIL 18TH.
What preparations do I need to do to prepare for the conversion:
- Start by printing out all quotes from our present system. When the conversion is complete, you will no longer be able
to send those quotes to us as orders. You will need to re-enter them into our new system instead.
- Input your selling discounts/margins/markups into the new product codes to create your pricing to your customers.
- Encourage all personnel to enter "test" quotes for all products in order to gain familiarity with the new Hunter Douglas
data base.
Will I still be able to access the original site if I need to:
Yes, for a period of approximately one month, you will be able to log into the original site to review historical information
and print out old quotes.
How do I log in to the new site:
Please click the "Login Now" button at the bottom of this notice and you'll be redirected to the new login
page. Use your existing user name and password to log in.
What differences will I notice:
- Your order number will correspond with our order number, there will no longer be the need to cross reference an "internet"
order number with our "internal" order number.
- We will no longer be "splitting" your orders up by product type and assigning them different numbers. All products on
your order will have the same order number to simplify your paperwork and tracking needs.
Will I receive any additional information:
Yes, there will be a final update just prior to conversion informing you of the timing of the switchover so you can make sure that
all your setups and preparations are in place.
What can I do if I have any questions or problems during my setup or after the conversion:
We remain committed to assisting you with any questions or issues that may arise. Please call our customer service department at
800-243-6648 and press option 3. Inform them that you need assistance with our online system and they will transfer you to a
member of our IT department.
Thank you.
Mill Supply
IT Department
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Mill Supply is a proud member of the American Society of Interior Designers.
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